FLY-11 PRO

Manufacturer Warranty

FLY E-BIKE offers a 6-month limited manufacturer's warranty on e bikes and e-scooters of all models. The warranty starts the day the product is delivered to you. This warranty only covers limited factory defects and minor cosmetic damages. We do not cover misuse or broken parts caused by the user or by any other event. Clients should pay for all shipping service costs. Any products that weren't purchased from Fly E-Bike will not be covered. 

FLY E-BIKE will not cover any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.

For the avoidance of doubt, Fly E-Bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Battery Warranty

We offer a 6-month warranty on your battery for any manufacturer defect in material or workmanship. If any battery should become faulty within the specified warranty period we will replace the battery free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date. FLY E-BIKE requires that defective batteries be returned to us for exchange. FLY E-BIKE does not pay the shipping fee to return the batteries to us however we will pay to ship the replacement batteries back to you. 

The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.

*If you have questions about our warranty, please contact our support department by opening a ticket via chat or email.*

FLY E-BIKE works with reliable professional auto/bike transport companies to ensure your order arrives at your door timely and safely. Your ebike/scooter will be delivered within 4-6 business days after your order is received, including pre-order items. To place an order online, enter a U.S.-eligible delivery address. (Note that We Only Ship To The 48 Continental United States). We offer free shipping on eligible orders and selected Tri-State zip codes.

Order Cancellation/Returns

Order Cancellation - Cancellation of orders for in-stock items are subject to a 10% restocking fee.  We can't guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.  Make cancellation requests via email and a support representative will calculate restocking fees on a per-item basis and provide confirmation if the order is eligible for cancellation. Refunds will be made to the method of payment used for the order.  Pre-order items are eligible for 100% refund up to the date the item arrives in stock for fulfillment.

Returns of Unused Equipment - Unused bikes, parts, and accessories may be returned within 7 days of your receipt of the products by contacting us. To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances/odors, and in the same packaging and condition that you received it. The box must be sealed and unopened. Please ship your bike back in its original box. Subject to a 10% restocking fee. Original shipping charges are non-refundable. Customers are responsible for ALL shipping costs if they elect to exchange their bike. 

Open Box/Refurbished Bicycle Return Policy - Open Box bikes and refurbished bicycles are sold “as is” and are not eligible for return.

Non-returnable items include, but are not limited to:

• Used, Undamaged Equipment
• Apparel (clothing, hats, etc)
• Battery Packs
• Helmets
• Special orders
• Items that display wear

For the purpose of warranty and returns, you are responsible for providing a new box at your expense if you have discarded the original box in which the product was shipped.  PLEASE RETAIN YOUR BIKE BOX even if it has been damaged in shipping.

ITEMS CANNOT BE RETURNED WITHOUT AUTHORIZATION FROM CUSTOMER SERVICE TEAM. If a return is received without an authorization code, the shipment is likely to be lost.  FLY E-BIKE accepts no responsibility for items returned to us without explicit authorization. 

Returns of Defective Equipment - Defective equipment is covered by our warranty policy.  Contact FLY E-BIKE Support to begin the warranty claims process.  Be sure to follow all Warranty Procedures and directions provided by a FLY EBIKE Support Representative.